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F.A.Q. MilanoCard

VALIDATION TIME - For how long are MilanoCard and its services available?

For how long are MilanoCard and its services available? MilanoCard includes several services that start to be available from the moment of customer activate the MilanoCard's App. Arrival date required in payment process is not mandatory. For public transport service, MilanoCard 1 day includes for free a travel card to get 24h of free access to public transports from the first use to the same hour of the next day (for example: first use Friday 11.00 am -> expiration Saturday 11.00 am). MilanoCard 2 days includes a travel card to get 48h of free access to public transports from the first use to the same hour of the third day (for example: first use Friday 11.00 am -> expiration Sunday 11.00 am). MilanoCard 3 days includes for free a travel card to get 3 days of free access to public transports from the first use (for example: first use Monday 09.00 am> expiration time Wednesday at midnight). The time of use starts from the first stamp of the travel ticket, to be redeem for free with MilanoCard, on any public transport

 

TRANSPORT - Which transports are included in the MilanoCard?

Which transports are included in the travel card included for free in the MilanoCard? Every kind of public transport in Milan Urban Area are included; all trams, buses, metro / underground lines, city trains (such as the "Passante") are included. Travel card includes also the Linate X73 Bus which connects Milan to Linate Airport.

Please remember to validate your travel card, included for free in MilanoCard, every time that you use a transport in the city. Regional trains outside Milan and the last stop of the metro red line “Rho-Fiera” are not included.

 

CONFIRMATION EMAIL - Where can I set the info about my arrival?

After the payment you will be redirected to the confirmation form, where you will be able to set your arrival date and time. Please remember, arrival date/hour are not mandatory, so if your planes change is not a problem. MilanoCard start to be valid from the moment you activate it on the App. 

If you have already done the payment but you didn’t find the confirmation page, please check your email (also the SPAM folder): you should have received an email with a link that will redirect you to a page where you can put all the info about your arrival. Please fill out the form that you will find in the link and your order will be complete! 

 

MILANOCARD APP - How does it work?

Download MilanoCard APP for free.

After the payment you will receive a confirmation email with details about your BOOKING ID.

  • Open MilanoCard APP
  • Click on “Activate your card”
  • Click on “Online”
  • Insert your booking ID and the mail you used for the payment
  • Click on “Start”

Your MilanoCard is not active also if the activation date is different than the arrival date indicated in payment procedure. 

 

PAYMENT AND CONFIRMATION PROCEDURE- How can I make the payment online and confirm the purchase?

You can make the payment with your credit card (no American Express) on secure server managed by Axerve.

If you need more than one card, don't worry. Set the quantity need also with just one name. 

After the payment, you will receive a confirmation email with a link. Confirm your purchase. Arrival date is required but is not mandatory, if your planes change, MilanoCard is available for 1 year from the date of your payment. 

 

TRANSPORT - How can I travel with public and private transports in Milan?

Public transport

MilanoCard is personal and not transferable, gives you for free a travel card that is valid on every public transport in Milan Urban Area (metro, tram, bus, city train) from the first validation – (you will indeed have to validate your ticket included in the MilanoCard, every time you use a public transport, at the machines that are located at the entrance of the metro or on the trams and buses). Milan public transports normally runs from 05.00 am until midnight; however, we suggest you check the exact timetable of the lines that you are interested in taking. Metro lines work from 06.00 am until midnight. Remember to redeem the travel card, included for free in your MilanoCard, at the pickup point selected during the confirmation procedure. 

WeTaxi

Please consider that with MilanoCard you have also 5 € discounted ride with Wetaxi, making reservation with WETAXI APP and using the promo code that you will find into the MilanoCard APP.

 

AIRPORT BUS - HOW CAN I USE IT ? 

After the payment and the confirmation of your order, you will receive directly via email a link to download tickets for Airport Bus. Tickets are open date/hour and you will be able to use it directly, Our company partner is Malpensa Shuttle, Orio Shuttle and Linate Shuttle. Buses starts every 30 minutes outside the arrivals of airport terminals. 

 

DUOMO MILAN TICKETS - HOW CAN I USE IT ? 

After the payment and confirmation procedure, Duomo tickets are delivered in confirmation email. Please download your Duomo Ticket only from the day before your visit to the Duomo; tickets are valid for 3 days from the date written on them . The activation date is assigned the day, or day before, the download, so please don't make download if you are not going to visit the Duomo. 

 

CANCELLATION POLICY

Cancellation policy is described in our terms and conditions of sales.

 

UNAUTHORIZED PHOTO

The photos on milanocard.it were largely taken from the Internet, and therefore evaluated in the public domain. If the subjects or authors have something against the publication, they will only have to report it to the editorial staff – e-mail address info@milanocard.it, which will promptly remove the images used.

 

LAST UPDATE - August 11, 2023. 

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